Frequently Asked Questions

Find quick answers about MAS Digitizing services, formats, delivery, edits, and order process.

How quickly can MAS Digitizing complete my design?

Most standard embroidery digitizing orders are completed within 12–24 hours. Simple or urgent designs may be delivered faster, depending on complexity and queue.

Can you digitize logos for caps, shirts, jackets, and patches?

Yes, we prepare embroidery files for caps, left chest logos, jacket backs, patches, uniforms, towels, bags, and many other embroidery placements.

Which embroidery file formats do you provide?

We provide popular machine formats including DST, PES, EXP, JEF, VP3, HUS, XXX, SEW, EMB and more, based on your machine requirement.

Can I request a specific design size?

Yes, you can share the exact width, height, or placement size. We will digitize the file according to your required measurement.

Do you provide stitch files only or physical embroidery too?

MAS Digitizing provides digital embroidery files only. We do not stitch or ship physical embroidered products.

How will I receive my completed embroidery file?

Your completed files will be sent by email or made available through your order/account download area, depending on your order method.

What artwork can I upload for digitizing?

You can upload JPG, PNG, PDF, SVG, AI, EPS, PSD, CDR, or even a clear screenshot. Higher-quality artwork usually gives better digitizing results.

Can you improve a blurry or low-quality logo?

Yes, we can clean up and recreate low-quality artwork before digitizing when needed, so the final embroidery file looks cleaner and more professional.

Do you offer vector art services?

Yes, MAS Digitizing also provides vector art conversion for logos, printing, screen printing, vinyl, signage, and clean scalable artwork needs.

Can you make 3D puff embroidery files?

Yes, we can create 3D puff digitizing for suitable bold designs, especially cap logos. We adjust stitch settings to support the raised puff effect.

Do you provide edits after delivery?

Yes, minor corrections and adjustments are available after delivery. If the change is completely new or major, extra charges may apply.

Can I resize the embroidery file myself?

Small resizing may work, but large resizing can affect stitch quality. For best results, ask us to prepare the file in the exact size you need.

Do you test designs before delivery?

We carefully check stitch flow, trims, density, underlay, and overall production quality before sending files. Actual fabric results may still vary by machine and material.

What if my machine does not accept the file?

Contact us with your machine model and required format. We will provide the correct compatible format or adjust the file where needed.

Do you charge based on stitch count?

Our pricing depends on design type, size, detail, and complexity. We keep pricing simple and clear before starting the order.

Do you offer bulk order pricing?

Yes, special pricing is available for bulk digitizing, regular clients, agencies, shops, and embroidery businesses with repeated work.

Can you digitize text-only designs?

Yes, we can digitize names, slogans, monograms, curved text, small lettering, and text-based embroidery designs with clean readable stitching.

Can you digitize detailed or complex artwork?

Yes, complex artwork can be digitized, but some tiny details may need adjustment to stitch properly. We optimize the design for embroidery production.

What payment methods are accepted?

We accept secure online payments through available checkout methods such as card payments, PayPal, or other methods shown at checkout.

Can I make changes before the order is completed?

Yes, you can request changes before the digitizing process is finalized. It is best to share all details clearly when placing the order.

How can I contact MAS Digitizing support?

You can contact us through live chat, email, or the website contact form. Our team will guide you with formats, sizing, pricing, and order questions.