1. Overview

MAS Digitizing is committed to maintaining the privacy and security of our customers, visitors, and business partners. We collect information only when necessary to provide embroidery digitizing, vector art, customer support, website functionality, and order management services.

We handle your information responsibly and take reasonable measures to keep your data secure.

2. Information We Collect

Personal Information

Information you voluntarily provide may include:

• Full name
• Email address
• Phone number
• Company or business name
• Billing information

Order Information

• Order details
• Design specifications
• Artwork uploads
• File format requirements
• Project instructions

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage information

3. Artwork & File Uploads

When you upload logos, artwork, embroidery files, screenshots, or design references, those files are used solely for providing the requested service.

Your uploaded artwork remains your property. MAS Digitizing does not claim ownership of customer artwork submitted for digitizing or vector conversion.

4. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing and delivering orders
• Providing customer support
• Sending order updates and notifications
• Improving website functionality
• Responding to inquiries and quote requests
• Preventing fraud and abuse
• Maintaining service quality and security

5. Payment Security

Payments are processed through secure third-party payment providers. MAS Digitizing does not store complete credit card information on its servers.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

6. Cookies & Analytics

Our website may use cookies and analytics tools to improve performance, understand visitor behavior, and enhance user experience.

• Remember user preferences
• Analyze website traffic
• Improve website speed and functionality
• Measure marketing effectiveness

You can disable cookies through your browser settings if desired.

7. Data Storage & Protection

Security Measures

We implement reasonable security practices to protect customer information from unauthorized access, loss, misuse, or disclosure.

• Secure website connections (SSL)
• Protected hosting environments
• Restricted administrative access
• Routine monitoring and maintenance

8. Data Retention

We retain customer information only for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and improve customer support.

Artwork, design files, and order records may be retained for future support, reorders, or technical assistance.

9. Information Sharing

MAS Digitizing does not sell, rent, or trade customer information.

Limited information may be shared only when necessary with:

• Payment processors
• Hosting providers
• Website service providers
• Analytics providers
• Legal authorities when required by law

10. Customer Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of certain data
• Withdraw marketing consent
• Request information about stored data

11. Marketing Communications

If you subscribe to newsletters, promotions, or updates, you may receive occasional emails regarding services, offers, and announcements.

You may unsubscribe from marketing communications at any time using the provided unsubscribe option or by contacting us directly.

12. Third-Party Services

Our website may integrate third-party services such as payment gateways, analytics platforms, chat systems, social media tools, and embedded content.

These third-party services operate under their own privacy policies and data practices.

13. External Links

The MAS Digitizing website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

14. Children's Privacy

Our services are intended for businesses, professionals, and general users. We do not knowingly collect personal information from children under the age required by applicable law.

15. Policy Changes

MAS Digitizing reserves the right to update or modify this Privacy Policy when necessary. Any changes will be posted on this page, and continued use of our website after updates indicates acceptance of the revised policy.

16. Contact Us

If you have questions regarding this Privacy Policy, data handling practices, or privacy-related requests, please contact our support team through available website channels.

• Contact Form: Available on our website
• Email Support: Available through the contact page
• Live Chat: Available during support hours

17. Final Statement

MAS Digitizing values customer trust and is committed to protecting personal information with professionalism, transparency, and responsible data practices. We continuously work to maintain a secure environment for all visitors and customers using our services.